Order Cancellation

Customers may request to cancel an order within [24 hours/1 days] of placing the order. To initiate a cancellation, please contact our customer support team at [info@penastory,com]. We will make every effort to accommodate your request.

Digital Products

Once a digital product has been downloaded or accessed, it is not eligible for cancellation.

Refund Policy

Eligibility for Refund

Refunds may be issued under the following circumstances:

Damaged or Defective Products: If you receive a damaged or defective physical product, please contact us within [number of days] days of receiving the product to request a refund.

Incorrect Order: If you receive an incorrect order (e.g., wrong book title or edition), please contact us within [7] days of receiving the product to request a refund.

Refund Process

To request a refund, please contact our customer support team at [info@penastory.com] with the order details and reason for the refund request.

Once your request is received and approved, we will initiate the refund process.

​Refunds will be processed to the original payment method used for the purchase.

​Refunds may take [7] days to reflect in your account, depending on your payment provider’s policies.

Non-Refundable Items

Ebooks and digital downloads are non-refundable once they have been downloaded or accessed.

Shipping fees are non-refundable, except in cases of damaged or defective products.

Contact Us

If you have any questions or concerns about our Cancellation & Refund Policy, please contact us at [info@penastory.com].